Privacy Policy

1. Introduction

Logan Health ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our GLP-1 weight loss consultation services.

2. Information We Collect

Personal Information

When you complete our health questionnaire or book a consultation, we may collect:

• Full name and contact details (email, phone number, address)
• Date of birth and age
• Health information including weight, height, BMI, medical conditions, and current medications
• Information about allergies and medical history

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on pages

3. How We Use Your Information

We use your information to:

• Assess your eligibility for GLP-1 treatment
• Provide personalised healthcare consultations
• Process and fulfil prescriptions
• Communicate with you about your treatment
• Send appointment reminders
• Improve our services and website
• Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: You have given explicit consent for processing health data
• Contract: Processing is necessary for providing our services
• Legal obligation: We are required to keep certain records by healthcare regulations
• Legitimate interests: For improving our services and preventing fraud

5. Data Sharing

We may share your information with:

• Healthcare providers: Your GP or other healthcare professionals involved in your care (with your consent)
• Service providers: Companies that help us operate our website (e.g., Formspree for form submissions, Calendly for appointments)
• Legal authorities: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for:

• Medical records: 10 years as required by NHS guidelines
• Prescription records: 2 years minimum
• Marketing data: Until you withdraw consent

7. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at lch.loganspharmacy@nhs.net

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure transmission of data (HTTPS)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

9. Third-Party Services

Our website uses the following third-party services:

• Formspree: For processing form submissions (Privacy Policy)
• Calendly: For appointment booking (Privacy Policy)
• Google Fonts: For website typography

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly:

https://ico.org.uk/make-a-complaint/